Frequently Asked Questions about House Cleaners

For your convenience you’ll find the answers to the most common questions we receive about our house cleaning services.

Scroll Down to get the answers to the following questions.

Q: Will the same person/team do each cleaning at my home?

Q: Do Butler Buddy’s Cleaners employees speak English?

Q: What should I do if I am unhappy with a cleaning?

Q: What does Butler Buddy’s Cleaners do to minimize the risk of theft by employees?

Q: What is a bond?

Q: Is Butler Buddy’s Cleaners insured? How does this insurance protect clients?

Q: What is a certificate of insurance?

Q: How do I get my house cleaned?

Q: What are the benefits of hiring a house cleaning company vs. an individual person for house cleaning?

Q: What are the benefits of hiring a large company vs. a one person company?

 

Q: Will the same person/team do each cleaning at my home?
A: 
Yes, as much as possible. The exception happens when your team member is sick, takes a day off work, or goes on vacation on your scheduled cleaning day. We will strive to perform your cleaning as scheduled. If two people normally clean your home usually at least one of them is available to clean your home. Cleaning instructions are written out for the crews so if someone new comes to your home the new person knows what needs to be done.

Q: Do Butler Buddy’s Cleaners employees speak English?
A: 
Yes. All Butler Buddy’s Cleaners employees read and speak English.

Q: What should I do if I am unhappy with a cleaning?
A: 
Please call the office immediately if there is a problem with a cleaning. Our phone number is on the Quality Assurance card that you receive after each cleaning. Our goal is to resolve any problem within 48 hours. We also email a Client Feedback Request after each cleaning. Use this email to provide comments that will improve your next cleaning and to let us know how we are doing. Communication is very important.

Q: What does Butler Buddy’s Cleaners do to minimize the risk of theft by employees?
A: 
The safety of your belongings is a top priority of Butler Buddy’s Cleaners. We take several precautions to reduce risks.

  • .
  • Every applicant is carefully screened in the interview process.
  • When we fill a part-time position we consider whether a particular person would struggle financially if hired for a part-time rather than full-time position.
  • Every employee passes a background check through a nationally recognized employment background screening company.
  • Every new employee is teamed-up with an experienced Butler Buddy’s Cleaners employee for at least three months before they are considered eligible to work on their own.
  • We create our own teams of two to three people to increase honest behavior. We do not team together couples or friends.
  • All employees are bonded.
  • Butler Buddy’s Cleaners is fully insured.

Q: What is a bond?
A: 
A bond is insurance that protects you, the customer. It insures that you will be compensated (reimbursed) if it is proven that damage or theft was caused by a Butler Buddy’s Cleaners employee. In the event of theft a conviction must also occur prior to a payout.

Q: Is Butler Buddy’s Cleaners insured? How does this insurance protect clients?
A: 
Yes, Butler Buddy’s Cleaners carries liability insurance. Liability insurance covers damage to your home or property caused by Butler Buddy’s Cleaners employees.

Q: What is a certificate of insurance?
A:
 A certificate of insurance shows that a company is covered by insurance. If you want to verify that a company has coverage it is important that you contact the insurance company to get proof of insurance. For your safety do not accept proof provided by the cleaning company. It is possible for a company to get insurance, receive a certificate then cancel their coverage. When the insurance company sends you a certificate they are required to notify you when the company is no longer covered by their insurance. This could happen when the company is changing insurance brokers or simply cancels their policy.

Q: How do I get my house cleaned?
A:
 Call us or complete the House Cleaning Service Estimate form. If you’re not sure what you need or where you should start we can work together to come up with a plan and go from there. Changes can be made to cleaning schedule or instructions at anytime.

Q: What are the benefits of hiring a house cleaning company vs. an individual person for house cleaning?
A: 
This is a three part answer which covers employment taxes and forms, screening and dependability.

1. Employment taxes and forms. A house cleaning company pays employment taxes plus completes and files all required employment forms. Employee taxes and forms are required by law whether the person is your employee or ours.

When a person is hired “under the table” both the employer and employee are at risk if the employee is hurt or disabled:

    • .
    • They will not have accumulated any Social Security benefits to receive money from.
    • They will not get money from Labor & Industries (L & I) if they are hurt in your home.
    • They may need to sue you for lost wages and for medical costs.

If they stop work as a house cleaner for health reasons (house cleaning is hard work) they will not be eligible for unemployment benefits to help them during their transition.

2. Screened employees. A professional house cleaning company delivers qualified, trustworthy, house cleaners to your door.

 Everything is taken care of:

    • .
    • Help wanted ads.
    • Screening.
    • Training.
    • Vacation.
    • Payroll forms.
    • Insurance coverage in the event of damage or breakage in your home. (For your safety request the certificate from the insurance company, not the house cleaning company.)
    • Cleaning supplies & equipment are provided.

 3. Dependability. Your house will be cleaned even if a house cleaner:

    • .
    • Has car problems.
    • Is ill.
    • Has kids or family members with an illness.
    • Takes a vacation.
    • Has an outside appointment that comes up.

Butler Buddy’s Cleaners has enough house cleaners on staff to clean every home on the schedule even when an employee is out.

Q: What are the benefits of hiring a large company vs. a one person company?
A: A large company provides resources, stability and peace of mind.

One person companies tend to be less structured. They may take liberties that you are uncomfortable with or that increase your risk of loss, such as:

    • .
    • A friend or daughter may help them occasionally without your knowledge.
    • They may bring their children with them to watch TV while they clean.
    • If they lack a certificate of insurance and damage occurs you may have to make a claim on your insurance. Certain claims may jeopardize your home owner’s insurance policy. Water damage claims have caused some people to be dropped by their insurance company.
    • New, independent house cleaners sometimes undercharge. When they realize they could make more money elsewhere they may become unreliable or quit.
    • Informal or verbal agreements that do not clearly state what is to be cleaned for the agreed upon fee can cause disagreements that are difficult to resolve

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